Q. How do I make a purchase on the site?
To order your purchase :-
- Click on the product thumbnail on the product catalogue page.
- Then hit “Add to Cart”
- Click “Continue Shopping” to browse more products or proceed to payment by clicking “Checkout”.
- You will be directed to an identification page which requires you to log in to your account. If you did not have your account created, you would have to register an account before proceeding to payment.
- To create an account, you would have to provide details like your Name, Contact Number, Billing and Shipping Address etc.
- Once done, you would have to select a shipping method that you find convenience. After that, the sum of the payment will be shown.
- Later, select the payment method that you prefer.
- Finally, please make sure all the information you have provided are correct, then hit “Confirm Order” to complete the order.
Q. What are the payment methods available?
www.oneliving.com.my offers various kind of Payment Methods as shown below :-
Credit Card
Via Upay (Visa or Mastercard / Internet Banking)
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot the Password of my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill in the email address which you used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel my order ?
Yes, only if the order is still in pending status. Once your order has been dispatched/shipped, it cannot be cancelled.
Q. How long does the delivery usually take?
Delivery usually takes within 2 to 14 working days.
Q. Can i arrange for pick-up or choose a specific date of shipment?
No, pick-up service is not available, buyer's CANNOT choose a specific date of shipment.
Q. I still have doubts!
If you have other enquiries, please reach out to us at cs@oneliving.com.my.